Why conversational impact is so important today

How recent changes to how we work have meant our conversations have become even more important.

The workplace is changing; the shift to remote or hybrid working brings fresh challenges to leaders and managers in how they connect with, support, and inspire their teams.


Our changing world brings the demands of back-to-back online meetings, staff increasingly reporting feelings of isolation, and with work/home boundaries becoming blurred, burnout remains an ongoing concern.


Today’s workforce needs to feel valued, and leaders need to demonstrate they care about the wellbeing of their reports and not just their performance and productivity. Creators need both a safe space in which to experiment freely and innovate, and clarity in their thinking to know how best to direct their efforts.


And how will we achieve all of this?

“Our world is created by “conversational acts” speaking and ways of speaking that bring forth a world that would not have been there had we not spoken in that way.”

Daniel Goleman, author Emotional Intelligence


We will co-create the emerging world and lead and create positive influence through our conversations with others



“Remember that what gets talked about and how it gets talked about determines what will happen. Or won't happen. And that we succeed or fail, gradually then suddenly, one conversation at a time.” – Susan Scott

If you're looking to create positive influence, your chief tool is conversation. The same applies if you're seeking to share, or obtain information, or if you wish to focus on wellbeing, performance or development, or simply connect with others.


Conversations create the culture of an organisation, set the tone of a team, and form the foundation of a relationship.


If you would like to find out how to improve conversations in your team or organisations, contact us via our online form.